About eaze

What is eaze?
eaze is a digital platform that simplifies allergen management for hospitality businesses. It connects with Google Sheets to make data entry, migration, and updates fast, accurate, and intuitive.

Who is eaze for?
eaze is designed for restaurants, cafés, pubs, bakeries, caterers, and takeaways — any business that needs to manage and share allergen information efficiently.

What makes eaze different?
Unlike generic allergen tools, eaze integrates directly with Google Sheets, meaning your data updates live and instantly. It’s built specifically for hospitality, so it’s quick, affordable, and easy to use.

Why should I digitise my allergen information?
Digital allergen management saves time, reduces error, and keeps you compliant with Natasha’s Law. It also makes allergen information easily accessible to staff and customers.

Getting Started

How long does setup take?
Setup takes just a few minutes. eaze integrates instantly with your existing Google Sheets, so you can start managing allergens right away.

Do I need technical skills to use eaze?
No. If you can use Google Sheets, you can use eaze. It’s designed for real hospitality environments, not IT experts.

What if I don’t use Google Sheets yet?
No problem. eaze offers a data migration service that can convert your allergen spreadsheets, PDFs, or handwritten lists into the correct format.

Can I import data from another allergen system?
Yes. We can help you export and reformat your existing data to fit seamlessly into eaze.

Can multiple people use the same account?
Yes. You can share access with your team, allowing chefs, managers, and front-of-house staff to view or update allergen data collaboratively.

Do I need to install anything?
Nope — just download the free eaze app to get started.

Pricing and Subscription

How much does eaze cost?
eaze costs £25 per month with no hidden fees.

Do you offer a free trial?
Yes. You can try eaze free for 7 days. No payment details are needed until you’re ready to subscribe.

Can I cancel anytime?
Yes. eaze is completely pay-as-you-go. There are no contracts, setup fees, or long-term commitments.

Do you offer annual plans or discounts?
Yes. Annual plans are available upon request and include a discount compared to monthly billing.

Is there a setup fee?
No. Setup is included in your subscription. Optional data migration services are available if you need help formatting or importing your existing allergen data.

Do you charge per location?
Yes. Each site requires its own eaze account.

Compliance and Legislation

Does eaze help with allergen compliance?
Yes. eaze helps businesses comply with UK Food Information Regulations and Natasha’s Law by ensuring allergen data is accurate, accessible, and up to date.

Which allergens does eaze track?
eaze tracks all 14 major allergens defined by UK legislation, as well as standard dietary preferences such as vegan or vegetarian. Custom allergens cannot currently be added.

Can eaze be used outside the UK?
Yes. eaze can support international allergen lists and languages. Contact us if you need region-specific compliance support.

Does eaze store allergen data securely?
Yes. All information is securely stored and encrypted, with automatic backups to protect your data.

Does eaze generate allergen reports or summaries?
Yes. You can view, download, or print allergen summaries directly from your data for audits or inspections.

Customer Experience

How do customers access allergen information?
Customers scan a QR code that links directly to live allergen information for each menu item.

Do customers need to download anything?
Yes — customers download the free eaze app to access your allergen information easily.

Is the customer-facing information mobile-friendly?
Yes. The eaze app and all QR-linked pages are fully optimised for phones and tablets.

Data Management

How do I update my allergen information?
Simply update your Google Sheet — eaze automatically syncs and updates all linked menus and QR codes in real time.

Can I manage multiple menus or locations?
Each site has its own account, ensuring allergen data stays accurate and specific to that location.

What happens if I make a mistake in my data?
Changes can be reverted instantly. eaze stores version history through Google Sheets, so you’re always covered.

Can eaze handle seasonal or rotating menus?
Yes. You can easily switch or upload new menus at any time without starting from scratch.

Support and Updates

What support does eaze offer?
eaze provides direct email and chat support, along with clear onboarding guidance to help you get started quickly.

Do you offer onboarding or training?
Yes. Simple setup walkthroughs are included — most teams are confident using eaze within an hour.

How often is eaze updated?
Regularly. All updates are included in your subscription — no extra fees, no manual downloads.

Can I request a feature?
Yes. We actively develop new features based on user feedback. Just reach out and let us know what you’d like to see.

Security and Privacy

Is my data secure?
Yes. eaze uses encrypted connections and secure cloud hosting. We never share or sell your data.

Where is my data stored?
Your data is stored securely within Google’s cloud ecosystem, ensuring reliability and compliance with GDPR standards.

Security and Privacy

Is my data secure?
Yes. eaze uses encrypted connections and secure cloud hosting. We never share or sell your data.

Where is my data stored?
Your data is stored securely within Google’s cloud ecosystem, ensuring reliability and compliance with GDPR standards.

Security and Privacy

Is my data secure?
Yes. eaze uses encrypted connections and secure cloud hosting. We never share or sell your data.

Where is my data stored?
Your data is stored securely within Google’s cloud ecosystem, ensuring reliability and compliance with GDPR standards.

Does eaze comply with GDPR?
Yes. All data storage and processing comply with UK and EU data protection laws.

Can I delete my data if I cancel?
Yes. You can export or delete your data at any time. eaze provides full data control and transparency.

Other Common Questions

Can eaze work offline?
eaze requires an internet connection to sync updates, but customer QR pages remain accessible as long as they’ve been loaded once.

Can I use eaze on mobile devices or tablets?
Yes. eaze works seamlessly across all modern browsers and devices.

Does eaze integrate with other platforms?
eaze currently integrates with Google Sheets, with additional integrations in development based on user demand.